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Inspection report

Date of Inspection: 7, 9 October 2013
Date of Publication: 12 November 2013
Inspection Report published 12 November 2013 PDF

Overview

Inspection carried out on 7, 9 October 2013

During an inspection looking at part of the service

People told us that they had a good experience of care which was delivered with compassion. One person told us, �The food is spot on. I like their shepherd�s pie. All the carers are lovely�. We observed care and support given to people and found it respected their dignity and human rights.

The service had a temporary manager in place that was working to ensure systems in place were safe and effective. However, we found that improvements were needed in the management of diabetes and wound care. We found that trained nurses needed to be more aware of current practices.

Records in place did not support the service effectively. We found records cumbersome, repetitive and key issues such as diagnosis and reason for using the service hidden in the mass of recording.

We found that the service had appropriate arrangements in place for obtaining consent to care. We saw that people had been consulted in the consent to their care. Where appropriate the service had assessments in place for people in accordance with the Mental Capacity Act 2005.

There was enough equipment to promote the independence and comfort of people who use the service. We found that medication was generally well managed and people received medicine that was prescribed for them. There had been improvements in the provision of equipment, especially relating to pressure relieving equipment.