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Inspection report

Date of Inspection: 13 August 2013
Date of Publication: 30 August 2013
Inspection Report published 30 August 2013 PDF


Inspection carried out on 13 August 2013

During an inspection looking at part of the service

This inspection was conducted to follow up enforcement action taken in April 2013. The service submitted an action plan which cited actions that would be implemented to improve how people were treated to ensure that they were treated with dignity and respect.

We found that the service had improved since our visit in April 2013. We observed some good interactions between staff and people who used the service. We observed some instances of staff kindness and caring ability to support people. We also observed that staff did not interact positively with some people using the service upstairs and that some staff talked about people in front of them and shouted over their heads. Some staff demonstrated a lack of understanding around ensuring the dignity of people living with dementia.

We noted that there had been a change in leadership within the service and the team working at the service including an area manager, peripatetic manager and new home manager were working to ensure the required improvements are made. This showed that the provider was taking concerns raised by the Commission seriously and was acting to improve the quality of the service provided.