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Thornfield Care Home - Lymington Good

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Inspection report

Date of Inspection: 21 October 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF | 49.26 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/10/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

There were systems in place to monitor the quality and safety of the service that people received. Overall, we found that the service was meeting this essential standard.

User experience

People told us that the service providers were “approachable and kind”. They said that they could raise any concerns and were confident they would be responded to appropriately.

Other evidence

The provider carried out surveys of people’s views and experiences of the service, including relatives, staff and health and social care professionals. At the time of our visit, a small number of responses to the 2011 annual quality assurance questionnaire had been returned and these were positive. We did not see evidence of feedback or actions taken as a result of previous quality audits. Records of house meetings were kept, which showed that people using the service were consulted and encouraged to express their views.

The provider told us that they continuously monitor the service to ensure that any risks are identified and minimised. Care plans were reviewed on a monthly basis and any changes were discussed with the person using the service and/or their relatives or representatives.

Procedures were in place for reporting accidents and incidents and there was a system to record and respond to any concerns or complaints about the service. Copies were also held of notifications the provider had sent to us.