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Thornfield Care Home - Lymington Good

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Inspection report

Date of Inspection: 21 October 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF | 49.26 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/10/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Staff training and procedures were in place to ensure that people who use the service were protected from abuse, or the risk of abuse, and unsafe practices. Overall, we found that the service was meeting this essential standard.

User experience

People told us that they felt safe and were well cared for by staff.

Other evidence

Training records confirmed that staff had attended safeguarding of vulnerable adults training. Staff we spoke with were aware that they must report all cases of concern to the appropriate person. The provider told us they had a policy on abuse and aggression towards people using the service and staff, which provided information about how to minimise the risk of this happening. All staff had received training in Health and Safety and were monitored to ensure that safe working practices were used when delivering care and support.

Care and support plans contained guidance for staff on how to respond positively to any challenging behaviours and report to the appropriate person. We also saw a sample of staff supervision records, which showed that discussions were held to ensure that staff understood about treating people with dignity and respect.

Staff personnel records included pre-employment checks, written references and interview notes. The provider said that staff were only allowed to work following the appropriate checks and the first three months of employment were on a trial basis. New staff were monitored closely and people using the service were consulted to ensure that any issues were addressed.