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Thornfield Care Home - Lymington Good

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Inspection report

Date of Inspection: 21 October 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF | 49.26 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/10/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People were supported in ways that promoted their independence and were involved in making decisions about their care. Overall, we found that the service was meeting this essential standard.

User experience

People we spoke with said that staff were respectful and polite. We were told how the service encouraged and supported people’s autonomy and independence as much as possible. During our visit people were observed being spoken with and supported in a friendly and respectful manner.

Other evidence

We saw a sample of care plans that had been signed by a person using the service to show that they agreed with the plans. Other records showed that the service assisted people, or others acting on their behalf, to understand the care and support choices that were available and to express their views as to what was important to them. The Deputy Manager demonstrated her understanding of how the Mental Capacity Act applied to the service being provided.

Personal profiles that included people’s likes and dislikes, for example food preferences, were recorded in their care plans. The Deputy Manager and the Housekeeper told us how they check that people are still happy with their chosen meals. We saw records of house meetings, at which menus and other activities were discussed.

The provider told us that people were encouraged to visit the home prior to any decision being made about moving in. The terms and conditions of residence state that the first four weeks after admission is a trial period to ensure that the placement works for both parties involved.