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Aspen Lodge Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 31 July 2012
Date of Publication: 4 September 2012
Inspection Report published 4 September 2012 PDF

Overview

Inspection carried out on 31 July 2012

During a routine inspection

People told us they felt respected and involved with their care. We saw they were able to make choices about what they did during the day and personalise their rooms. One person told us, �I love my photographs; it cheers me up when I look at them.�

We were told by people they thought the care was very good and the care staff and nurses were kind to them. They felt involved in their care, although the care plans did not evidence they had been part of this process. Care plans were not easy to follow.

People also told us they always had a member of staff to go with them to an appointment with a doctor if a relative was unable to go.

A member of the community nursing team told us, �The care is marvellous and they always tell us anything they think we need to know, for example if someone�s skin is looking a little pink.�

People said they felt safe in the home. One person said, �I feel absolutely safe.�

Although some areas of the home had been recently refurbished, we found the two sluices were in need of maintenance, for example a ceiling tile was missing in one of them. The d�cor in both areas was poor.

People felt supported by knowledgeable staff. One person told us, �They all know what to do for me. They�re great.�

They also felt involved in the running of the home and knew how to complain if anything was wrong.

Records for both people and the running of the home were up to date, maintained properly and kept securely.