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Aspen Lodge Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 28 February 2014
Inspection Report published 28 February 2014 PDF

Overview

Inspection carried out on 4 February 2014

During a routine inspection

When we visited Aspen Lodge 35 people were living there. We spoke with eight people as well as the manager, members of nursing and care staff and two relatives. We also had discussions with visiting health care professionals and a training provider.

We looked at records and observed how staff supported the people living in the home.

Before people received care or treatment they were asked for their consent. Staff respected their wishes. For people who could not make an informed decision, the provider acted in accordance with legal requirements.

People told us they were happy living in the home. One person said, �I�m cared for properly; no doubt about it. I couldn�t be looked after any better.� Care records were comprehensive and reflected people�s needs.

Staff did not administer medication unless they had received appropriate training. However, we found the home was not following the provider�s policy for the control and administration of medicines.

People we spoke with had divided views about whether there were enough staff on duty all the time. We found at the time of our visit there were enough qualified, skilled and experienced staff to meet people�s needs. A validated dependency tool for assessing people�s individual needs was not in place.

People told us they knew how to make a complaint and to whom. There was an effective complaints system in place. Comments and complaints people made were responded to appropriately.