The Care Quality Commission

Archived: Support Partners

Support Partners (Spl) Limited, 44 Bartholomew Street, Newbury, Berkshire, RG14 5QA (01635) 581244

Provided and run by:
Focus Support Limited

Important: This service is now registered at a different address - see new profile

All Inspections

9 January 2013

During a routine inspection

We visited the head office of the agency where met with the manager, the finance director and the senior carer. After the visit we completed telephone interviews with two relatives and three people who used the service.

We found that consideration had been given to people's capacity to consent to care prior to the agency supporting them.

A relative told us that 'they look after my son's dignity well and the care is just what he needs'.

There were appropriate arrangements for obtaining and recording medicines.

Two relatives told us that there were always enough staff to meet people's needs and they always knew who was going to visit. One relative told us that the staff were 'very caring and could not take better care of their relative'.

A copy of the complaints procedure was contained in the service user guide which the agency sent to all people when they started receiving support.

23 February 2012

During a routine inspection

People told us that they were treated with respect by staff. They told us they were involved in the decisions made about their care. They told us that they had no concerns or worries about the care they received. They said that they were kept fully informed and could approach staff if they were worried or concerned.