Archived: Huguenot Place

We looked at three care plans during the inspection. The care plans were split up into different sections. They were person centred and updated regularly. Each person using the service had staff member assigned as a key worker to them.

We found the home to be clean and clear of obstacles. The home had been adapted for people who are deaf with a flashing light and loud ringing sound for the doorbell. The kitchen had been completely refurbished with new cabinets and worktops which people using the service were very happy about.

Staff received regular supervision at the home and staff records indicated that training was up to date.

Health and safety checks were carried out regularly at the home. These included testing of the alarm and emergency lighting system. There was evidence that the provider sought the views of people using the service and staff through regular meetings.

Staff told us that "residents are encouraged to lead independent lives". We looked at care plans and saw that people using the service were involved in different activities throughout the day such as courses at college and community projects. We saw staff engaging in social activities with people using the service.

There were sufficient numbers of staff working at the service, during the day there would be 2 or 3 support staff on duty between the hours of 10:00 and 15:00 as well as the care manager.

There had been 2 recent safeguarding alerts at the service. Although the provider had followed the correct procedures in notifying the local safeguarding team, the provider did not notify CQC of these allegations. There was also no registered manager at the service.