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Inspection report

Date of Inspection: 22 May 2013
Date of Publication: 1 July 2013

Overview

Inspection carried out on 22 May 2013

During a routine inspection

We visited the registered services office and looked at fourteen care records, the employment records relating to four staff and documents relating to the administration and management of the service. We spoke with seven staff and a representative of the provider.

Following the inspection visit we spoke with four people who used the service. We also reviewed information sent to us from the service in regard to the training of staff and the quality assurance processes carried out by the provider.

People told us about their experiences of support from the service. Comments included, “Excellent. Looked after alright.” And “I am quite happy.”

We saw that people’s health, safety and welfare was protected when more than one provider was involved in their care and treatment. This was because the service worked in co-operation with other providers such as the Independent Living Service from the NHS and local social services partnership.

When we spoke with people about the staff who provided support to them they told us, “All pleasant.” And “Good, staff have got to know me.” One person thought, “Some staff showed a lack of experience but some good care workers have visited.”

The provider had an effective system to regularly assess and monitor the quality of service and put actions in place to improve the service in the best interests of the people who used it.