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Inspection report

Date of Inspection: 21 February 2012
Date of Publication: 11 April 2012
Inspection Report published 11 April 2012 PDF | 57.44 KB

Overview

Inspection carried out on 21 February 2012

During an inspection in response to concerns

People that used Netherclay Homecare told us the agency had involved them in aspects of their care and support. Most people knew that they had a care plan which had been discussed with them. They told us they had information about the agency and knew how to contact them, raise concerns and find out information.

We spoke with people who received a variety of care visits ranging from twice a week to four times a day. Every one said something positive about the care that they had received. People who spoke with us were satisfied with the actual care when staff arrived at their home. Most people found it to be “pretty good.”

While people were satisfied with their care there were some concerns about the way in which it was organised and delivered in order to meet their needs. The agency has 230 clients. Of the 17 people we spoke with seven people had concerns about the number of carers who attended them or their relative. Some people felt that this affected the way they were able to live their lives.

Five people told us that they had problems with carers arriving too late or too early and that this had affected their lives.

People told us they felt safe with the care they received. They said they felt the staff members were trustworthy and well trained.

People that used services from the agency told us they felt the staff members were well trained and competent. One person said “They are very good. They give me a good service. They give me the care I need. We heard that staff knew what they were doing. “They are trained very well. One came with a person who was shadowing. I would say 90% are very good indeed. You can’t complain.”

When people had regular carers they praised them. “They are always polite and very caring. My regular carer will always do that bit extra. She really helped me recently when my back went. She helped as much as she could.”