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Inspection report

Date of Inspection: 10 July 2013
Date of Publication: 13 August 2013
Inspection Report published 13 August 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with commissioners of services.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. The staff we spoke with felt they were well trained and supported. They said their training had included topics such as moving people safely, safeguarding people from abuse, fire awareness, and food hygiene. The records we saw confirmed this training had taken place.

During our visit we saw staff supporting people in an inclusive way. They were seen helping people to get ready for the social evening and make choices about how they spent their time. Staff appeared competent and confident in their roles.

We also saw staff had completed training specific to the needs of the people who lived at the home such as PRICE (protecting rights in a caring environment), SPELL (National Autistic Society accredited autism training, Structure, Positive expectations and outcomes, Empathy, Low arousals and Links).

Staff we spoke with told us that new staff completed a comprehensive three week induction course when they joined the company. This included becoming familiar with policies and procedures and people’s care records. They added that they also shadowed an experienced care worker until they were confident and competent in their role. The staff we spoke with told us essential training was provided during this induction period. The records we saw confirmed this had taken place.

Staff were able, from time to time, to obtain further relevant qualifications. For example we saw care workers had been encouraged to complete a nationally recognised care qualification.

Staff comments and the records we looked at showed staff had received regular support sessions and an annual appraisal of their work. The care workers we spoke with said they were well supported and felt they could speak to the manager and senior staff about any concerns they might have.