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Inspection report

Date of Inspection: 10 July 2013
Date of Publication: 13 August 2013
Inspection Report published 13 August 2013 PDF


Inspection carried out on 10 July 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of the people who used the service, because the majority of them had a variety of complex needs and communication difficulties and were not able to tell us their experiences.

We found before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. The manager confirmed they would complete an assessment if capacity to make decisions was in doubt and a best interest meeting would be held. We were able to speak to one person who told us how they spent their time in the home and how staff supported them. They told us, �I normally give it thumbs up living here."

The relatives of three people who used the service commented, �Both myself and my son are included in his care arrangements.� �Our son is always happy to return to Roxby House and we have always been very satisfied with the care provided- he has an extensive and varied list of activities.� Other relatives told us, �I couldn�t be happier � he has a great life there � if he could stay at Roxby for ever I would be happy�he has come on leaps and bounds�his programme is superb�he comes home regularly to spend time with us�we only have positive things to say about Roxby. � and �Roxby house is an excellent place for our daughter�the activities are brilliant, the house manager is brilliant � runs a really good set up and the communication with us is excellent.�

We observed people were supported throughout the day and structured activities were available. These were provided both on site and within the local community.

Staff helped to make sure health and social care was coordinated by a range of professionals.

We found that all staff employed in the service received regular supervision, training and support to enable them to fulfil the role expected of them.