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Inspection report

Date of Inspection: 19 October 2012
Date of Publication: 15 November 2012
Inspection Report published 15 November 2012 PDF | 82.54 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 19 October 2012 and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who used the service were given appropriate information and support regarding their care or treatment. People were supported in promoting their independence and community involvement and they were involved in decisions about their support and their diversity, values and human rights were respected.

We observed people coming and going throughout the visit and there was a high level of occupation and activities taking place. Roxby House offered a variety of activities including day trips out and holidays. We saw photographs of and written documentation that confirmed this. On site there was a sports hall and gym, hydra pool, sensory room, media room, library, music room, arts facility, hair salon. There was a garden with wooded area and swing and a farm with small animals. The registered manager told us, “We have a very structured programme which is tailored to individual needs and a high level of activity takes place on a daily basis.”

We were told by staff that meal times were planned with the people who used the service. People were supported to be as independent as possible with planning, preparing and eating their meal. The menu was displayed in picture format and this ensured people knew what food was on offer.

We saw written documentation such as the young person’s handbook, care plans and reviews that had been developed using both written and pictorial methods. This helped to ensure people who used the service would be able to understand what care and support was offered at Roxby House.

We observed that staff interacted with people and used different ways to communicate. This helped to ensure the people were involved in decision making and were able to make choices on a daily basis.