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Inspection report

Date of Inspection: 19 October 2012
Date of Publication: 15 November 2012
Inspection Report published 15 November 2012 PDF


Inspection carried out on 19 October 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service, because the majority of people who used the service had complex needs which meant they were not able to tell us their experiences.

We were able to speak to one person who used the service and a relative during the visit. We were told that choice was offered to people using a variety of different methods including symbol and picture documentation, individualised activity planning programmes and person centred planning. The person who used the service commented, �I like living here�, �It�s my home and I want to stay here�, �I have lots of activities� and �I help out at the Red Cross shop.�

The relative we spoke with commented, �We looked at 15 other places before deciding on Roxby House. My son has settled very well and I have no concerns whatsoever�, �The staff are brilliant and there is a structured programme�, �My son is never in because of all the activities� and �I cannot praise the service enough, it�s a fantastic place.�

We spoke with one person who used the service and they told us they liked living in the home and said they felt safe. They also told us they liked their bedroom and had chosen the colour it was painted. They also said that staff were polite and helped them.

We observed that people were able to convey their views to staff and had developed their own ways of communicating.