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Inspection report

Date of Inspection: 24 November 2011
Date of Publication: 30 December 2011
Inspection Report published 30 December 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The health and welfare needs of people who use the service are met by staff that have been trained and supervised.

User experience

Most people were not able to comment directly on this outcome area due their complex needs and communication difficulties.

The people who we were able to speak with told us that they were happy living at the service and liked the staff who looked after them. One person told us “I like the staff and my key worker”.

Other evidence

During this visit we spoke with people who use the service, we spoke with staff and looked at records.

We viewed records which showed that staff received a variety of training. Staff access yearly mandatory courses in areas such as health and safety, infection control, fire safety, safeguarding and physical intervention. Training specific to the needs of people was also provided which included areas such as mental capacity, deprivation of liberty legislation, autism and epilepsy. During our discussions with staff they told us that the training programme was good.

During the visit we spoke with the training manager who described some of the recent training initiatives provided by his team. These included an evening training programme for newly recruited bank staff and autism training for the local GP practice and staff at local leisure facilities such as the golf driving range and the swimming pool. The training manager told us about the new courses to be included in next years training programme such as Intensive Interaction Therapy.

Staff told us that they received regular supervision and felt supported by senior staff and the manager. They also told us that they enjoyed working at the service and the senior management fostered a good team approach. We viewed records which showed that all staff had an annual appraisal and the supervision programme had been maintained.