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Nayland Care Agency Limited Good

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Inspection report

Date of Inspection: 22, 24 January 2014
Date of Publication: 27 March 2014
Inspection Report published 27 March 2014 PDF

Overview

Inspection carried out on 22, 24 January 2014

During a routine inspection

We spoke with nine people who used the service and four people�s relatives. They told us that they were happy with the service that they were provided with and that the support they received met their needs. One person told us, �A good agency really doing a good job.� Another said, �We are pretty happy with the service.�

People told us that the care workers were polite and treated them with respect. One person told us, �Staff are very nice.� Another person told us, �Jolly good indeed, no problems at all, very pleasant people.�

We looked at the care records of four people who used the service and found that the people experienced care, treatment and support that met their needs and protected their rights.

We found that there were enough care workers employed to meet people�s needs. One relative told us that the person who used the service had, �Really developed a good relationship with (their) main carer, there is a good bond there.�

The provider monitored the service to ensure that people were provided with safe care and support which included announced and unannounced checks on the quality of care and support people were receiving during their care visits. One person told us, �(Senior member of staff) comes out every now and then, they visited recently.�

People told us if they had any concerns that they would speak to their care worker or contact the office.