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Nayland Care Agency Limited Good

All reports

Inspection report

Date of Publication: 2 August 2011
Inspection Report published 2 August 2011 PDF


During a routine inspection

People told us that overall they were satisfied with the service provided by the agency. All of them stressed how efficient, friendly and competent the care workers were. One person said they were they were the best care workers they had experienced. Several people would like there to be more continuity of care workers with fewer changes of personnel. A few people commented that the times the care workers arrived did not always fall within the range set in the care plan. They asked to be phoned if there was to be a significant delay.However many more said their carer workers always arrived on time. All the users who replied to the agency�s own survey felt that their needs were assessed and reviewed as necessary.