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Archived: Angels Care Agency

Overall: Good read more about inspection ratings

7a Bell Street, Romsey, Hampshire, SO51 8GY (01794) 512221

Provided and run by:
Angels Care Agency

Latest inspection summary

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Background to this inspection

Updated 14 December 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 28 and 29 November 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that the people we needed to talk to were available.

The inspection was carried out by one adult social care inspector.

Before our inspection we contacted one health and social care professional in relation to the care provided by Angels Care Agency. During our inspection we spoke with the provider / owner, registered manager and three members of staff. We visited and spoke with three people including one relative in their own homes. Following our inspection we spoke with two relatives by telephone.

We looked at the provider’s records. These included four people’s care records, four staff files, a sample of audits, satisfaction surveys and policies and procedures.

We did not ask the provider to complete a Provider Information Return (PIR) before our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We last inspected this service in January 2014 where no concerns were identified.

Overall inspection

Good

Updated 14 December 2016

Angels Care Agency is located in Romsey and is a domiciliary care service providing live in care and support to people in their own homes. At the time of our inspection care was provided to five people living in the community.

Each person was supported by a ‘live in’ carer who provided care and support throughout the day and when necessary the night.

The inspection took place on the 28 and 29 November 2016 and was announced.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People being supported by Angels Care Agency were living with dementia and were unable to communicate effectively with us.

Relatives of people told us the service was safe and they were confident in the staff that provided care and support to people.

People were safe because staff understood their role and responsibilities to keep them safe from harm.

Staff had a good knowledge of the provider’s whistleblowing policy and procedures which meant they were able to raise concerns to protect people from unsafe care.

Recruitment processes were robust to make sure people were cared for by suitable staff.

People were supported by staff who received regular training, support and supervision to help them provide effective care.

Staff understood the requirements of the Mental Capacity Act 2005 and their responsibilities to ensure that people who were unable to make their own decisions about their care and support were protected.

People and relatives had good relationships with the staff and were treated with dignity and respect.

There were systems in place to monitor the care provided and people’s views and opinions were sought regularly.