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Henshaws Society for Blind People - 12 Church Avenue Harrogate Good

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Inspection report

Date of Inspection: 1 May 2014
Date of Publication: 11 June 2014
Inspection Report published 11 June 2014 PDF | 80.36 KB


Inspection carried out on 1 May 2014

During a routine inspection

A single inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, the staff supporting them and from looking at records.

If you want to see the evidence that supports our summary please read the full report.

This is a summary of what we found:

Is the service safe?

People told us staff discussed their planned support with them to check it remained effective and met their needs. Risk assessments were completed to support people to develop their skills and to make sure staff support and supervision was provided as needed. There were enough staff on duty to meet the needs of the people living at the home and a manager was always available on call for further advice and support.

Staff involved other health and social care professionals in a timely way. We found that care records were accurate and reflected changes in people�s needs. This made sure that people received the right care.

There was a stable staff team and some people had worked at the home for a long time. This meant that people received consistent support from staff members who knew them very well.

Effective management systems were in place to promote people�s safety and welfare. Systems included people living in the service as far as practicable. This reduced the risks to people and helped the service to continually improve.

The service had policies and procedures in relation to Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. We found relevant staff had been trained to understand when an application should be made and how to submit one. This meant that people were safeguarded as required.

Is the service effective?

People�s health care needs were assessed with them. People were involved in the development of their support plans and in reviews of their care. People told us they were included in any decisions about how their care and support was provided. This meant that people�s wishes and views were being taken into account.

People told us they liked living at the home and staff helped them to develop their independent living skills. They said there was enough staff to spend time with them on an individual basis and enable them to follow their individual interests and pursuits.

Is the service caring?

During our visit we observed good professional relationships appeared to exist between staff and people living at the home. People described having good relationships with the staff and one person said the manager was �good to us�.

Is the service responsive?

People received specialist support from the organisation�s vision support team to assist with their sensory and mobility needs. People told us they met with staff and with other people to discuss what was important to them and their progress.

Records confirmed people�s preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people�s wishes. People had access to activities that were important to them and were supported to maintain significant relationships.

Is the service well-led?

Staff had a clear understanding of the ethos of the home and the quality assurance processes that were in place. People told us they were asked for their feedback on the service they received. They confirmed they were listened to and their comments were acted upon.

Staff were clear about their roles and responsibilities in promoting a good quality service.