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Henshaws Society for Blind People - 12 Church Avenue Harrogate Good

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Inspection report

Date of Inspection: 3 June 2013
Date of Publication: 13 June 2013
Inspection Report published 13 June 2013 PDF | 83.15 KB

Overview

Inspection carried out on 3 June 2013

During a routine inspection

We spoke with three people who lived at the home. Everyone told us they were extremely satisfied with the care they received. People told us that they were treated with respect and were able to make choices and decisions about their care. One person told us “I love it here. I would not change anything.”

We saw from people’s care plans that people were supported to live as independently as possible. The home had carried out a sufficient assessment of the needs of each person, and kept this under review, to enable appropriate care and support to be given.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The staff we spoke with had received training in safeguarding adults and said that they would tell the manager if they saw or heard anything inappropriate.

Records we looked at also confirmed that staff received good training in areas such as autism awareness, emergency first aid and safeguarding adults. Staff we spoke with told us that they received good support from the manager and they continued to receive good training from the organisation.

There were a range of effective quality management systems in place to assess and monitor the quality of service that people received. People living at the home said that they were able to express their views and opinions and would raise concerns if they had them.