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Henshaws Society for Blind People - 12 Church Avenue Harrogate Good

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Inspection report

Date of Inspection: 17 November 2011
Date of Publication: 8 December 2011
Inspection Report published 8 December 2011 PDF | 46.07 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 17/11/2011, observed how people were being cared for, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

People benefit from care workers who are competent and well trained. Overall, we found that 12 Church Avenue was meeting this essential standard.

User experience

People said that staff were confident in their job and knew what they were doing and that they were always helpful. People told us "I am quite happy here"

Other evidence

During our visit we observed staff assisting people where needed. Staff did not appear to be rushed and spent time talking to people who were living there. Staff spoken with on the day told us that they had the training necessary to make sure that people are well cared for. One told us "It is a good team here everyone is open with each other. It is very relaxed and everyone is comfortable with each other. We get good support from the management team"

We were unable to look at training records at the home as the manager was not there. We had visited the organisations offices before the visit to the home, where we had been given a copy of the training matrix and staff training records for all of the Henshaws Community houses. Records confirmed that staff had received various training in core areas such as food hygiene, medication, fire, safeguarding, health and safety, safer moving loads, equality and diversity, autism and visual impairment training. Staff we spoke to on the day confirmed that they regularly received individual support from their manager. Because we could not access individual staff files when we visited the home, we contacted and spoke with the manager who confirmed what staff had told us.