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Henshaws Society for Blind People - 12 Church Avenue Harrogate Good

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Inspection report

Date of Inspection: 17 November 2011
Date of Publication: 8 December 2011
Inspection Report published 8 December 2011 PDF | 46.07 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 17/11/2011, observed how people were being cared for, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

People are protected from abuse and their human rights are protected and upheld. Overall, we found that 12 Church Avenue was meeting this essential standard.

User experience

People living at the home told us that they always felt safe and that staff were nice and helpful. Everyone we spoke with told us that they would speak to staff or the manager of the home if they had any concerns or complaints about the service. One person said "I would speak to the manager or key worker, community services manager or an inspector"

Other evidence

We held discussions with the support worker during our visit. She was clear about the signs and symptoms of abuse and what course of action she would take when an allegation is made. The support worker also told us that staff had all received the safeguarding training and confirmed this by showing us the training matrix for the home. We were also given a copy of the training matrix for all of the Henshaws Community houses when we visited the offices. This showed what training staff had received and when training needed to be updated.

There have been no recent safeguarding alerts of referrals involving the service.