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Henshaws Society for Blind People - 12 Church Avenue Harrogate Good

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Inspection report

Date of Inspection: 17 November 2011
Date of Publication: 8 December 2011
Inspection Report published 8 December 2011 PDF | 46.07 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 17/11/2011, observed how people were being cared for, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

People living at the home receive safe and good quality care that meets their needs and protects their rights. Overall, we found that 12 Church Avenue was meeting this essential standard.

User experience

During our visit we talked with people about the care they receive. People we spoke with were happy with the care they received. People made comments such as "It is still great living here. If I did not like it I would tell the manager that I wanted to move"

Other evidence

During our visit the care of three people was looked at in detail. Each person had an assessment of care needs and a plan of care on file which covered all required areas. The organisation calls these Individual Service Plans (ISPs). Care plans emphasised capacity and improvement to ensure people were treated in a way which maximised their independence. Each area of the care plan included a section on people’s daily routine which was very detailed and outcome focused and included many details of people’s preferences. Care plans were written in the first person such as 'All about me, how I like to be supported, my morning routine, and so on. All the necessary care assessments and monitoring of people's care was being done. Records such as risk assessments, health assessments and health action plan and mental capacity risk assessments had been completed. Files had separate notes for health care professional visits and comments. Staff made notes about care at regular intervals throughout the day which contained relevant detail. Care plans were regularly reviewed by individual people’s key workers and did take into account some of peoples changing needs. All care plans seen had been audited monthly by the manager of the home.

When we talked with people they told us about their needs and staff were also able to tell us in detail about how they met people's needs. People living at the home made positive comments about the care they received from staff and told us that "The staff are very nice they help us when we need it"