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Archived: Heathfield Care Home

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Inspection report

Date of Inspection: 27 February 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We carried out a visit on 27 February 2013, observed how people were being cared for, talked with people who use the service and talked with staff.


Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with four members of staff including the manager. Staff felt they worked well together and communication within the team was good. Staff told us that they felt very supported by the manager. The Doctor we spoke with commented that the staff were good as anywhere else.

One the day of our inspection four members of staff were on duty plus the manager. On reviewing the rota we could see that in the afternoon three staff were roistered and at night two staff were available providing night waking support. The manager reported that staffing levels are determined by the needs of people using the service and there is flexibility to be able to change staffing levels where needed. The Manager was in the process of recruiting additional staff, another senior carer and an apprentice. The home also employs staff that provide cleaning, and catering services. Staff told us that they felt there was enough staff and that they were able to spend time with people.

We saw copies of staff supervision notes and appraisals. The senior member of staff we spoke with said that they worked along side the staff, and supervisions were either observational or formal. This demonstrates that staff were properly supported to provide care to the people who use the service.

The home had a rolling training programme which ensured that staff training had been kept up to date. We looked at staff training records and saw certificates and records of training attended by staff. Staff had been trained in for example manual handling, COSHH, health and safety, food hygiene, fire safety, medication awareness, infection control, safeguarding vulnerable people.

Staff had also attended training that was specific to the needs of the people living in the home that included the caring for people with dementia, challenging behaviour and mental health awareness. Some staff also had NVQ’s in health and social care. The home held copies of people certificated on the personal files. Staff we spoke with said they had attended training and felt they had the skills needed to meet people's needs.

We also reviewed the personal file of a member of staff, we saw that a recruitment process had been followed, with a completed application form and record of interview held on file. References had been taken up and an enhanced criminal records check had been carried out. On file was a copy of the induction training schedule which was in the process of being completed. This demonstrates that the home has effective recruitment and selection procedures in place.

The manager told us that they actively recruit people to come and work at the home form Eastern Europe, and the home provides accommodation for five staff on site. People did comment that that sometimes they found it difficult to understand what was being said.