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Inspection report

Date of Inspection: 29 November 2010
Date of Publication: 11 January 2011
Inspection Report published 11 January 2011 PDF

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

On the basis of the evidence provided and the views of people using the service we found the service to be compliant with this outcome.

User experience

People who use the service told us they thought staff knew how to do their job and they feel cared for.

Other evidence

During the visit we spoke with staff on duty who told us of the recent training opportunities they had had. None of the staff spoken with believed that there was any training that would not be available to them if it was needed. One member of staff spoken with who was new told us of their induction, including shadowing experienced staff members, being observed in tasks such as medication administration and formal training courses. The provider reported that there is a staff training programme in place and staff receive regular performance reviews.