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Archived: Heathfield Care Home

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Inspection report

Date of Inspection: 29 November 2010
Date of Publication: 11 January 2011
Inspection Report published 11 January 2011 PDF

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People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

On the basis of the evidence provided and the views of people using the service we found the service to be compliant with this outcome.

User experience

The people we spoke with said that they felt cared for, they liked living at the home, there were things to do, lots of food and nice staff. Not all could recall their care plan but said they were asked what help they needed. Others said that they had been asked to read and sign a plan of care, one person told us that their daughter deals with 'such things'.

Other evidence

The provider told us in its compliance assessment that care plans are in place and reviewed regularly and as needed. The individual, their representative and staff are involved in the initial planning of care and reviews. Staff told us that they are aware of the care plans, and that they are able to raise concerns when they feel that a review of care is needed, staff and other health care support professionals are also involved in the reviews.