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Archived: Heathfield Care Home

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Inspection report

Date of Inspection: 29 November 2010
Date of Publication: 11 January 2011
Inspection Report published 11 January 2011 PDF

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Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

Our judgement

On the basis of the evidence provided and the views of people using the service we found the service to be compliant with this outcome. However, staff should take care not to assume they know how individuals want to be supported and remember to ask.

User experience

People we spoke with told us that they could ask to see a doctor and they were asked if they needed support. Sometimes this did not happen but they thought this was because the staff knew them well. During the visit we observed staff seeking consent from people who use the service before intervening to provide care to them.

Other evidence

The provider told us in its compliance assessment, how people who live in the home and or their representative are involved in how care is delivered and in decision making when changes were needed, to ensure that care and support meets individual needs.

Staff when interviewed said that it was 'all about the people', and that they saw the benefit and need to ask individuals what they need and to seek consent. The manager gave an example of an individual whose care needs could no longer be met by the home, how the individual and their representatives were involved and how over a period of time the person was introduced to another care service enabling them to make an informed choice about their care provision.