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Archived: Gotton Manor Care Home Good

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Inspection report

Date of Inspection: 3 April 2013
Date of Publication: 2 May 2013
Inspection Report published 2 May 2013 PDF

Overview

Inspection carried out on 3 April 2013

During an inspection looking at part of the service

At our last inspection on 12 October 2012 we issued compliance actions for four essential standards. This inspection was to follow up on areas of non compliance with the health and social care regulations. We spoke with five people who lived in the home and a visiting relative. We also observed the care provided to other people and spoke with 10 members of staff.

People said before they received any care or treatment they were asked if they consented and staff acted in accordance with their wishes. We were told �Staff always ask me what I want to do and respect my decisions�.

People told us �I think the girls looking after me are wonderful� and the activity co-ordinator was �Lovely. Since she came there are definitely more things going on�. A visiting relative said �I�m pleased with the care. They always phone me at home if anything is wrong�.

The provider had now taken steps to provide care in an environment that was suitably designed and adequately maintained. A staff member said �Everyone felt happier because the environment had improved. The refurbishments made them feel like the company cared about them�.

One person who lived in the home said �Staff are very good and mostly they come pretty quickly when you need them�. Another person said �Staff now spend more time talking with me�.

We found that quality monitoring systems were in place. Effective action had now been taken to address identified risks and areas of non compliance.