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Archived: Gotton Manor Care Home Good

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All reports

Inspection report

Date of Inspection: 1 September 2011
Date of Publication: 17 November 2011
Inspection Report published 17 November 2011 PDF


Inspection carried out on 1 September 2011

During an inspection in response to concerns

People told us they get up, washed and changed and go to bed to suit their preferences. One person said �It�s our choice we can do what we want�. We were told that staff respected their dignity and same sex staff assisted them with having showers �on the whole I�m quite happy here and I come and go as I please�.

Several people told us that their families and friends visited and took them out for walks and to attend social activities in the community. One person who had difficulty going out told us that they were regularly visited by their family and by the home�s activity coordinator �really and truly on the whole I am satisfied here�.

The majority of the people that we spoke with said that they were well looked after. People told us that overall the staff looked after their needs �I am well cared for� and �the staff are lovely�. People were particularly complimentary about their main carer, one person said �The staff are super and my carer is an absolute gem�.

But there were a few exceptions �most of the staff are really nice and helpful but some are not�. People told us �I am treated well regardless of whether or not I have visitors with me� and �nobody treats me badly�. However, there were some negative comments about one or two of the staff relating to their unfriendly manner. A couple of people told us they had difficulty understanding some of the staff �the staff are fine but I have problems with their accents�.

The majority of interactions between staff and people were respectful and supportive and staff actively engaged with people. However, we noted some examples of staff not engaging well with people on a personal level.

People said that the meals were good �We get lovely food� and �Sometimes there is too much food but I can ask for a snack if I prefer�. We observed lunch being served in both the residential and the nursing home dining rooms. People were relaxed and unhurried. Where necessary, staff assisted people with their meals and drinks.

Some of the people in the nursing home expressed concerns that there were delays of up to 15 minutes before staff responded to their call bells. We were told �I only ring when I really need help and delays can be very distressing� another person said �I am well looked after and staff usually come when I call but sometimes they are very busy�. Some people found the continual bell ringing disturbing.

We observed that the residential side of the care home was pleasant, clean and tidy throughout. We were told that it had been refurbished over the last 18 months. But the environment in the nursing side of the home was generally shabby and in need of decoration. Some areas of the nursing home were not as hygienic as they should be.