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Inspection report

Date of Inspection: 15 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF | 76.3 KB

Overview

Inspection carried out on 15 November 2013

During a routine inspection

People who used the services told us they felt safe, cared for and that staff respected choices they had made. Comments included, �well there is nothing to find fault with here� and �they are very good, without exception�.

People told us they enjoyed the quality of the food and were provided with a choice of meals. Visitor�s said when they had visited the home, �meals always looked healthy and were nicely prepared�. They said in their observation �there was always enough staff available to help people with their meals�.

We found improvements were needed to ensure the nutritional assessment used by the home was used effectively by staff. This was to ensure records of people�s weight were accurate and to minimise individual risks of undernourishment. During our inspection the manager told us of the immediate steps they had taken to minimise risk and to improve accuracy of records that informed nutritional assessments.

There were procedures to protect people from abuse and to minimise the risk of unsuitable staff being employed. We found that staff were knowledgeable of people's specific health and personal care needs and had received training to update their skills and knowledge.

People and their relatives told us they were kept informed, were listened to and given opportunity to give their view of the services provided. Comments included, �I�m very happy� and �I�ve even had my nails done for nothing�.