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Archived: Partridge Care Centre Requires improvement

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Inspection report

Date of Inspection: 12 March 2012
Date of Publication: 18 April 2012
Inspection Report published 18 April 2012 PDF | 61.3 KB

Overview

Inspection carried out on 12 March 2012

During an inspection to make sure that the improvements required had been made

People told us that they were satisfied with the care they received at Partridge Care Centre and that were able to make choices in their daily lives. They told us that they enjoyed the activities available, including the use of the gym.

People said that the quality of the service had improved because there were more permanent staff now and they preferred to have familiar staff. We were also told that the staff were great but that there was some staff turnover and the issues can be agency staff but this depended on the individual staff.

People told us that that they had all the equipment they needed and confirmed that they enjoyed the experience of bathing at Partridge Care Centre. One person said the home was ‘beautiful’.

Some of the people using the service were unable to tell us their views on the care they received due to cognitive impairment or dementia. We saw that people were well supported and that care was delivered with sensitivity and respect. Overall, staff offered people choices in a way suitable to their needs and supported them to make decisions where they were able.

We spoke with relatives who told us they had no complaints and that the care provided at Partridge Care Centre was very good. One relative said that the home was improving.