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Archived: Partridge Care Centre Requires improvement

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Inspection report

Date of Inspection: 13 July 2011
Date of Publication: 2 September 2011


Inspection carried out on 13 July 2011

During an inspection to make sure that the improvements required had been made

People told us that their choices about when they went to bed or rose in the morning were not always respected.

A relative told us “Staff are very good with the people here, they match (person’s) clothes and we appreciate this. Their clothes are all labelled but we have found some things in their wardrobe that belong to other people.”

Visitors told us they were involved with their relatives’ care and they felt that they were consulted and involved.

People with whom we spoke during our visit to Partridge Court Nursing Home on 13 July 2011 were generally positive about the care and support they received. One person said “I think they look after us well” and another person said “I am perfectly happy; we did the right thing in coming here.”

Many of the people living in the home were not able to share their views with us around social stimulation and activities however one person told us “I would like to go out more; I never get a chance to leave here.”

A relative told us “As far as personal care is concerned I feel my relative is being looked after, they are kept clean and are being fed, I really can’t fault the care.”

Another relative was satisfied with the personal care their relative received but had some concerns with social engagement and stimulation. They told us “There always seems to be a shortage of money for activities. For example, they need a fence in the garden so that people can access outside and enjoy fresh air safely. This still has not been done.”

Relatives told us they felt the home was starting to improve but did not feel this was happening quickly enough. They said they didn’t feel the staff working at the home had the right skills to manage the conditions of the people living there. One person said their relative felt lonely and said they felt like a caged animal.

A relative told us “It hasn’t been very good up until now; there have been a lot of things that have gone wrong. Everything they promised such as the hydrotherapy pool, physiotherapy treatment and occupation therapy support has not been delivered. They promised us they could care for our relative but they haven’t.”

A visitor with whom we spoke said they felt their relative was safe living at Partridge Court Nursing Home. They said “I come away safe in the knowledge that (Relative) is safe and being looked after.”

People said that they were happy with the way the home manages medicines on their behalf.

A relative with whom we spoke told us “When they showed us around the home they proudly showed us the hydro therapy pool. I thought that would be really nice for my relative. However, in the last year I have not known the pool to be working at all. Staff say it is not working and that the company that installed it has gone out of business. This is a disappointment as I feel my relative would really enjoy and get much benefit from the pool.”

Relatives told us they were concerned about the number of agency staff working at the home. They said they understood the need for agency staff to cover whilst permanent staff were being recruited however different people were attending the unit daily and therefore did not have a good understanding of the needs of the people living there.