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Inspection report

Date of Inspection: 10 September 2012
Date of Publication: 1 October 2012
Inspection Report published 1 October 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

The provider was meeting this standard. There were enough qualified, skilled and experienced staff to meet people’s needs.

User experience

We asked people using the service whether the staffing levels were sufficient for their needs to be met safely. People said they were satisfied with the number of staff on duty and felt staff responded to their needs promptly. One person said “I’ve always found there’s enough staff on duty, day and night.” Another person said “You don’t even have to use the call bell, because there’s always someone around to help.”

Throughout our inspection visit we saw staff were available and responded quickly when the call bell was rung.

Other evidence

Our inspection of September 2011 found staffing levels were not sufficient to meet people’s needs. The provider wrote to us and told us staffing levels at night was increased to ensure people’s needs were met and they were protected from any potential risk or harm.

We visited the service on 10 September 2012 and spoke with staff about the staffing levels. Staff said since the last inspection the levels of staffing at night had increased to ensure people’s needs were met safely. Staff were rotated to work on both floors to ensure they were familiar with the needs of people using the service. Staff were deployed and had specific areas of responsibility to deliver care and support to people using the service.

We looked at the staff rota and found it reflected the staff on duty. The service employs care staff, house-keeping staff and kitchen staff. All staff had key roles and responsibilities for their position. There were enough qualified, skilled and experienced staff to meet people’s needs. For example, staff trained to administer medication was on duty at all times to ensure people received their medication safely and on time. The registered manager told us staff annual leave and sickness was covered internally to maintain consistency for people using the service.