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Inspection report

Date of Inspection: 10 September 2012
Date of Publication: 1 October 2012
Inspection Report published 1 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

We asked people using the service how they were involved and supported to make decisions about their care needs. People told us they were given information that helped them to understand the care and support available to them. People said their views were taken into account in the way the service delivered the care and support they needed. One person said “They gave me the help I needed when I moved here but now I’m quite independent and I go out.”

People’s diversity, values and human rights were respected. People were supported with their daily routines and their lifestyle supported. One person said “I’ve only been here a little while and so far, they have helped me as they said they would and I get the daily paper to read.”

We saw people’s privacy and dignity was respected at all times. People were clean and well presented. We asked people about their experiences of how staff treated them and responded to their needs. People told us they were well cared for and treated with respect. One person said “I was surprised when a male carer arrived to help me shower, but he was so polite, gentle and helped me when asked to do so. I don’t mind him helping me now at all.”

We asked people what opportunities they had to offer feedback about their experience of the service. One person said, “They often have meetings for all the residents here.” Another person said “I completed a survey form them gave me only a few weeks ago.”

Other evidence

We looked at the records of four people using the service. Records showed people’s needs were assessed, and their views and requirements identified. The care plans contained information about the individual’s care and support needs to fit in with their daily routines. The decisions made by people were recorded in the care plans and signed by the individual if they were was able to do so. This showed people were informed and understood how the service would meet their needs, which promoted their independence and community involvement. In some instances family members were asked about people’s daily routines as they were not able to say because of their dementia or short term memory.

Staff said they received training in the equality and diversity to support people and promote their independence. Staff understood their responsibilities with regards to respecting people’s privacy and dignity and gave us examples of how they promoted people’s rights.

We read the minutes of the recent residents meeting. The items discussed included the review of the meal service and the summer fete amongst other topics. The minutes showed people were asked for their views, involved in the review of the meal service. The minutes showed people also made comments about the service and had the opportunity to raise concerns.