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Inspection report

Date of Inspection: 10 September 2012
Date of Publication: 1 October 2012
Inspection Report published 1 October 2012 PDF

Overview

Inspection carried out on 10 September 2012

During a routine inspection

People had a range of assessments and care plans which detailed the care and support they needed. People were supported with their choice of lifestyle and interests. One person said �They helped me recover when I was poorly and now I pretty much look after myself�. Another person said �The staff help people that need the help, you see staff sit and help some people with meals or spend time doing their nails.�

People�s health and care needs were monitored and reviewed regularly by staff. People had access to a range of health and social care professionals that ensured their health needs were met.

People told us they always had a choice of meals and were satisfied with the quality and choices available. One person said �The meals are lovely, especially the hot dinners for tea.�

People told us they had opportunities to make comment about the service. People were aware of how to express concerns or make a complaint about the service and were confident that the concerns would be addressed quickly.

People were supported by enough qualified, skilled and experienced staff to meet their needs. One person said �I�ve found the staff to be kind and very caring.�

The provider had an effective quality assurance system, which monitored the day to day running of the service. These included audits and checks on the environment, and the management and delivery of care, staff and health and safety. People using the service and their relatives had opportunities to comments and give their views about the quality of services experienced.