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Inspection report

Date of Inspection: 4 July 2013
Date of Publication: 20 July 2013
Inspection Report published 20 July 2013 PDF

Overview

Inspection carried out on 4 July 2013

During a routine inspection

People using the service told us they were involved in decisions made about their care and support. People spoke highly of the quality of care and support they received. One person said: �You get what you pay for and that�s why we are here. As you can see I�m very satisfied.�

People had a range of assessments and care plans in place to inform staff about how to support people and meet their daily needs. People were supported to take their medicines. Arrangements were in place to ensure people�s care and health needs were met safely and risks were managed.

People were supported by staff that underwent a robust recruitment process to ensure they were suitable and qualified to work with vulnerable people. People were comfortable with the staff that supported them. One person said: �Staff seem to be very nice here.�

People were aware of how to make a complaint and provided with a copy of the complaint procedure. One person said: �I haven�t got any complaints. I would complain if I had a problem.�

Information about the people who used the service was kept in their individual care files and stored securely. Staff were aware of their responsibilities to maintain accurate records. Other records relating to the staff and the management of the service were accurate, kept secure and could be easily accessed when required.