You are here

Archived: Pitchill House Nursing Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 15 August 2011
Date of Publication: 19 October 2011
Inspection Report published 19 October 2011 PDF

The service should tell CQC about important events that might affect the health, welfare and safety of people who receive care (outcome 20)

Not met this standard

We checked that people who use this service

  • Can be confident that important events that affect their welfare, health and safety are reported to the Care Quality Commission so that,where needed, action can be taken.

How this check was done

Our judgement

The provider is not consistent in telling us about important events that might affect the health, safety and welfare of people using the service at Pitchill to make sure action is taken when needed.

User experience

No views were sought for the review of this outcome from people who use this service and their families.

Other evidence

The Provider did not notify us of absence and the alternative management arrangements. We reminded the area manager of the provider’s duty to notify us of events that threaten to prevent the provider from carrying on regulated activities safely and properly. They sent us this statutory notification when we asked for it.

In August 2011 we received information from a ‘whistleblower’ concerned that there was no gas supply in the home. The provider did not tell us about this event.