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Inspection report

Date of Inspection: 29 January 2014
Date of Publication: 20 February 2014
Inspection Report published 20 February 2014 PDF | 76.86 KB

Overview

Inspection carried out on 29 January 2014

During a routine inspection

People told us that they were happy living at the service. Their comments included “I like everything”, “The staff are nice” and “They are all nice people”. Relatives we spoke with were positive about the care their relatives received. Comments included “They have done wonders with my [relative]”, their relative has “become far more independent”, the service is “absolutely excellent”, “The staff are helpful” and “The manager is excellent”.

We saw that staff ensured that people’s privacy and dignity was upheld and we heard staff talk with people using respectful language. We saw that people were involved in making decisions about their care.

People received care that met their needs and promoted their rights. Advice and guidance was sought from health and social care professionals to be able to meet people's needs effectively and promote their welfare and safety.

There were systems in place to manage people’s medication effectively and we saw that people who took their medicine without support from staff had been assessed as being safe to do so.

Staff were supported to undertake their roles safely and effectively. They received relevant training, regular supervision and were encouraged to undertake further professional development. Staff told us that “It is a good team” and the manager was approachable.

There was a system in place to manage compliments and complaints and we saw that complaints had been responded to promptly.