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Archived: Mildred Avenue Good

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Inspection report

Date of Inspection: 16 July 2014
Date of Publication: 8 August 2014
Inspection Report published 08 August 2014 PDF | 77.03 KB


Inspection carried out on 16 July 2014

During an inspection to make sure that the improvements required had been made

During our inspection we reviewed the outcomes that had been non-compliant at the last inspection in January 2014.

We gathered evidence against the outcomes we inspected to help answer our five key questions:-

Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive to people's needs?

� Is the service well led?

This is a summary of what we found-

Is the service safe?

The service now had an effective and appropriate recruitment procedure which ensured new staff were recruited safely. A person who used the service told us, �The staff are all good.�

Is the service is effective?

People�s health and care needs had been assessed and care plans were in place and kept under review to ensure care could be delivered in a consistent manner and meet people's assessed needs.

Is the service caring?

Staff spoken with were clear about the needs of the people they were caring for and were able to describe their care needs as reflected in their care records. People who used the service were asked about their likes and dislikes and supported to follow a healthy life-style.

Is the service responsive?

Documentation confirmed that staff supported the people who used the service to participate in a range of activities inside and outside the home. We noted that some of the activities took place in the evening and at weekends.

Is the service well led?

Staff spoken with said that they felt supported by the registered manager and met with them regularly for supervision sessions.