The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Midas Care

E Space North, Wisbech Road, Littleport, Ely, Cambridgeshire, CB6 1RA (01353) 865435

Provided and run by:
Midas Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

18 July 2013

During a routine inspection

People that we spoke with were positive and complimentary about the care and support they received from the agency. One person said, 'The care staff really help me and are very good.' Care and support plans were 'person centred' and people's needs were documented in detail. There were regular reviews to ensure that any changes to people's needs were met. People were involved in the planning and reviewing of their care and support.

Care staff were trained in safeguarding people from harm and they had access to policies and information regarding how to report any incidents or allegations to the local authority safeguarding team to ensure that people were protected.

There were training programmes and regular supervision sessions in place to ensure that care staff remained competent to deliver care and support to people using the service.

The agency had effective procedures in place to regularly assess and monitor the quality of the service that was provided to people.

17 October 2012

During a routine inspection

People we spoke with were positive about the care and support they received and commented that, 'The carers are very helpful and always turn up on time" and, 'The carers are kind and gentle and treat me with respect'. People told us that they felt involved in their care and support and that their views and concerns were listened to and properly dealt with.

Care and support was well coordinated and care and support documents were detailed and gave clear guidelines for staff regarding the care that was to be provided. There was evidence in care plans of people's agreement, involvement and reviews of their care and support.

The agency had a medication policy to ensure the safe administration of medicines. Staff were trained in medication administration and received regular competency evaluations to ensure the safe administration of medicines.

The agency had an effective complaints process in place to ensure that people's complaints and concerns were appropriately investigated and recorded. People using the agency had a copy of the complaints procedure in the information file kept in their home.

1 February 2012

During an inspection looking at part of the service

People told us that the carers were cheerful, helpful, sensitive and professional when delivering the required care and support. People spoken with said that they were able to raise concerns regarding the care and support they received. Two people said that there had been some occasions when the carers had been late but there had not been any instances of missed calls. Other people using the service said that carers were on time and did not raise any concerns.

3 February 2011

During an inspection in response to concerns

We spoke with four people who use the service and two relatives. All people spoken with were complimentary about the care and support that was delivered and gave positive comments about the carer's attitude and felt that they were treated with respect at all times. People stated that they mainly received support from the same carers but accepted that this could not always be guaranteed. People said that there had been occasions when carers had been late but they had been contacted either by the carer or a coordinator from the agency's office.

People were satisfied that their care needs were being met and they were aware of how to raise concerns and who to contact.

Relatives spoken with were complimentary about the carers but did comment that communication with the management of the agency was not always clear or responsive. One relative said that this had recently improved. Four people spoken with stated that they had little contact with the agency's office but were able to discuss any care issues with individual carers who supported them.