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Inspection report

Date of Inspection: 16 May 2013
Date of Publication: 15 June 2013
Inspection Report published 15 June 2013 PDF

Overview

Inspection carried out on 16 May 2013

During a routine inspection

People who used services said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about their care. People told us that the service responded to their health needs and that staff talked to them regularly about their care and any changes that may be needed.

People told us they received care from a small team of staff and were happy with the care received and had no concerns relating to the home.

All spoken with expressed a great deal of satisfaction from living within the service and did not raise any concerns about the quality of care. All said if they were not happy they would speak to staff or the manager.

Many comments received were complimentary of the service. One person said �I like living here there are no problems� another said �I�m quite happy here. Staff treat me well�. Other people were complimentary of the food and had no concerns about the quality of care. Another said �Staff are very good. They respect us and treat us well�.

Staff spoken with showed knowledge of safeguarding people from abuse and how and where to report any suspicions or concerns. Staff had received training on how to keep people safe. Staff were able to obtain further relevant qualifications. Staff spoken with demonstrated, through discussion that they had the skills to carry out their role. Records viewed showed the majority of staff had received training in core courses.