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Inspection report

Date of Inspection: 28 November 2011
Date of Publication: 17 January 2012
Inspection Report published 17 January 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

People receiving care can feel confident that they are supported with their needs and have opportunities for personal development. However the quality assessing systems and monitoring of quality within the service was not wholly developed to enable management to be fully compliant with all required outcomes inspected at the time of the site visit.

Overall, we found that Harbour Care Home was meeting this essential standard but, to maintain this, we have suggested that some improvements are made.

User experience

People who use the service told us they were happy and satisfied with the care that they received. One person said they were very happy living there and had no concerns. One relative spoken with was very happy with the care offered and felt that the staff and management were approachable.

Other evidence

The staff team in the home work well together and have developed close working partnerships with other professionals in the care of people who use the service.

All parts of the service are monitored and reviewed so that the home can identify any concerns and take appropriate action to prevent reoccurrence. There are processes in place, risk assessments, staff meetings and supervisions. However no formal quality assurance process is in place which brings this all together to enable the manager to make judgements whether the service is in compliance with the Health and Social Care Act 2005 and surveys have not been sent out to people who use the service, relatives, health care professionals and others to contribute towards the monitoring of the service.