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Inspection report

Date of Inspection: 10 July 2012
Date of Publication: 16 July 2012
Inspection Report published 16 July 2012 PDF | 46.47 KB


Inspection carried out on 10 July 2012

During a routine inspection

At the time of our visit there were four people living at Pendle View. We were able to get two people's views about the service.

People who use the service told us they were happy with the support they received. They had been able to make choices and decisions about their daily lives. Comments included, "It's alright here" and "They look after me". They told us they were given support and advice from the staff about healthy eating and were involved in shopping, planning and preparation of their meals.

People's health and well-being was monitored and appropriate advice and support had

been sought in response to changes in their condition. One person told us, "The staff make sure I get my medicines" and "I get weighed every week".

Records and discussions with staff and people who used the service indicated there

were opportunities for people to be involved in daily activities of their choice. There were also opportunities to develop skills that would help them to live independently in the future. One person said, "I'm going out today; I decided that's what I want to do. One of the staff is coming with me",

People told us they were happy with the staff team. They said, "Staff are okay" and "They treat me well".

We spoke with two members of staff. They told us they were given the training, development and support they needed to do their jobs properly. Comments included, "We have a good team" and "I love working here".