You are here

All reports

Inspection report

Date of Inspection: 18, 23 May 2011
Date of Publication: 21 June 2011
Inspection Report published 21 June 2011 PDF | 131.14 KB

Contents menu

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 18/05/2011, 23/05/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Our judgement is that the service is compliant with this outcome. People are able to express their views and opinions about the home and influence how the home is run.

User experience

People who lived at the home were able to discuss their care and raise any concerns about how the home was run.

Other evidence

The service sent us a copy of their Provider Compliance Assessment (PCA) as part of the planned review; this helped us to understand what was in place to ensure the service was compliant.

Systems to obtain peoples’ views and opinions about the service had been reviewed as previously there had been a poor response. Currently anyone who visited the home was asked to complete a confidential survey; the information from the survey was used to improve the way the home was run.

We saw that regular checks were done to make sure the home was safe and meeting people’s needs and expectations; the results of these checks were also used to improve the home.

We were told that it was not always appropriate to hold regular meetings but people were encouraged to express their views and opinions of the service through reviews and informal discussions with staff and management.

People who lived at the home were able to discuss their care and raise any concerns about how the home was run.