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Pendle View Requires improvement

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Inspection report

Date of Inspection: 18, 23 May 2011
Date of Publication: 21 June 2011
Inspection Report published 21 June 2011 PDF

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Our judgement is that the service is compliant with this outcome. The staff team are given the training and support they need to understand and meet people’s needs.

User experience

We were not able to get peoples’ views directly from them about this outcome. However their experiences were captured through records and other information.

Staff told us they were able to express their views and opinions and were confident they were listened to.

Other evidence

The service sent us a copy of their Provider Compliance Assessment (PCA) as part of the planned review; this helped us to understand what was in place to ensure the service was compliant.

We were told that staff received the training and support they needed to ensure they had the skills and knowledge to look after people properly.

We were provided with a training plan; it was clear that there were gaps in the provision of training, however we were assured that all mandatory training would be completed by September 2011.

Not all staff had an appropriate and recognised qualification in care.

Staff had access to a range of policies and procedures to help to support them with their work; staff were given a handbook that included key policies and procedures to guide them with their work.

Meetings were held regularly to keep staff up to date and to allow them to air their views.

Records of staff supervision were not seen at this visit.

As part of their conditions of registration with the Care Quality Commission the service need to register a suitable person to manage the home; the area manager told us that once changes to the organisation structure were completed they would then be able to forward an application to register a suitable manager.

The manager was able to meet regularly with other managers within the group and was supported by an area manager who visited the home at least monthly.