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Inspection report

Date of Inspection: 18, 23 May 2011
Date of Publication: 21 June 2011
Inspection Report published 21 June 2011 PDF | 131.14 KB

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 18/05/2011, 23/05/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Our judgement is that the service is compliant with this outcome. People are happy with the staff team and their needs and wishes are being met in a timely and effective way.

User experience

One person who used the service told us “there are always enough staff around” and “I like the staff”.

One staff said there were sufficient staff to meet people’s current needs.

Other evidence

During the site visit we saw there were sufficient staff on duty at all times to make sure peoples’ needs were met by staff that knew them well.

Currently there were three of the staff team who were on leave however the service had staff they could call on to cover any absences which would help to ensure continuity of care and support.

We were told that the staffing levels were determined by the level of support that people needed and that this was kept under review.

Staff were knowledgeable about people’s needs although only two of the team had a recognised qualification in care.