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Inspection report

Date of Inspection: 18, 23 May 2011
Date of Publication: 21 June 2011
Inspection Report published 21 June 2011 PDF | 131.14 KB

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People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 18/05/2011, 23/05/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Our judgement is that the service is compliant with this outcome. Safe recruitment processes help to protect people who use the service from being cared for by unsuitable staff.

User experience

We were not able to get peoples’ views directly from them about this outcome. However their experiences were captured through records and other information.

One staff member told us they had been given initial induction training and would receive further training.

Other evidence

We were told there were clear recruitment procedures.

We looked at one staff record and found that a safe and fair process had been followed.

New staff were issued a job description, a contract and a handbook so that they were aware of their role and responsibilities; they had been given appropriate induction training to ensure they had the skills and knowledge to identify and respond to peoples’ changing needs and had been supervised until they were competent and safe

The people who lived at Pendle View were not involved in the recruitment and selection of new staff.