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Inspection report

Date of Inspection: 18, 23 May 2011
Date of Publication: 21 June 2011
Inspection Report published 21 June 2011 PDF | 131.14 KB

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People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 18/05/2011, 23/05/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Our judgement is that the service is compliant with this outcome as the people who use the service benefit from clear working arrangements that are in place with other agencies.

User experience

One person told us she was able to visit her GP and attend appointments with some support from staff.

Other evidence

We saw that information was shared appropriately with other agencies to make sure people’s needs and wishes were known.

Staff had received training and had access to clear guidance to help them to maintain confidentiality.