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Outlook Care - Veronica Close Good

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Inspection report

Date of Inspection: 24 February 2014
Date of Publication: 26 March 2014
Inspection Report published 26 March 2014 PDF


Inspection carried out on 24 February 2014

During a routine inspection

People's relatives told us that they had observed that staff were kind and people were happy at Veronica Close. We found that people received support that safely met their needs. Health professionals and relatives were involved in planning people's support. One person's relative said "the staff are very good at letting me know what is going on." When people did not have the mental capacity to make a decision about their health treatment for example, legal requirements were met.

The provider had ensured that staff gave people their medicines safely. We found that the building was suitable, clean and well maintained. Staff received support and training to deliver care to an appropriate standard. A person's relative told us "the staff are very good. I really cannot fault them. They certainly know their job."